2)We booked and paid for business class from ***** and ended ** in coach. We compared costs against other providers and they were competitive. Country Specialist (Former Employee) - Boston, MA - July 7, 2017. Disappointment, frustration, and confusion are the three words to describe the experiences we encountered during our trip. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. We'll make sure your kind comments are shared with Shannon and her leadership teams too. The Itinerary was Huge for twelve days. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. We will definately use them again in the future. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. Right up to us going he kept tweaking things to avoid the problems in southern peru. ****** knew we were here for the view and asked the hotel to switch us. Thank you for taking the time to share your experience with us. Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. Your specialist will offer you the best available alternatives based on your preferences.
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