We will keep you updated every step of the way via email. Unfortunately, expedited shipping is not available at this time. Download the Thredup app on your smartphone or tablet to have access to millions of stylish pieces no matter where you are! It also suggests that the company is organized and has taken steps to secure its online presence. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Ive tried to contact ThreadUp several times and have received no answer. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Terms are subject to change. Other payment methods without shipping labels. Yes. If you have additional questions, reach out to oakandfort@thredUP.com for support. Inbox I have also attached photo of the tracking # of package being returned to Thredup. You won't want to miss out on all these new styles, with tons of dresses, jeans, jackets and coats, shoes and more great clothing at a discounted price. In these cases, we recommend establishing a mail forwarding address. You will be paid out after the item sells and is shipped for the second time. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information, I mailed a bag filled with many items including brand new clothes with tags still on them. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. items at this time. Desired outcome: I want a a refund or my shoes! Can I change the payment method on my order? Ive tried every way to reach them but there is NO customer service number or email address to contact them. All orders are subject to a $5.99 fee per shipment from each shipping location. Once your order has been shipped, you will receive an email with tracking information. International Shipping - thredUP Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption.
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