Thank you again! Complaints1) country auto-fill City choices are UK and Sweden only !? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We are gutted about this as we did nothing wrong. AXS Tickets on the App Store Much appreciated and so happy not to deal with hassle- great customer service, even if I had to wait a while in queue. My daughter was so insanely excited for this concert and getting tickets for the first time ever trying to purchase them, so clearly their restrictions help and I respect that. Scalpers are enabled by the industries who hold a monopoly on event, so much so that they don't even hide it like in the past. I need answers on how to access my VIP shuttle passes for Weekend 2 of the New Orleans Jazzfest. We are working hard to provide the best customer experience so your feedback does not go unnoticed. BUY THE PERFECT TICKETSFront row or on the aisle? Hi Kianna,Thank you so much! Basically I had a situation where, during the initial Halloween on-sale, a friend of mine thought they were purchasing two four-day passes, and by mistake accidentally purchased two AXS Premium tickets for Halloween night only, to the tune of $500ish each. But really, if you are a music lover, it is an amazing venue and well worth making the trip. Please visit our help page or contact customer support for assistance. There was no way for me to respond in the chat.The number that I was given to call 888-929-7948 was a medical alert sales promo. I was unable to attend my event due to a workplace injury, and Jessica was able to empathize and help me get a refund! It's not VIP, but it's "AXS Premium". They are not some kind of premium deal or anything offered by the artist, it's just AXS giving scalpers a storefront to fuck you over. Thanks for the review and enjoy your event!