It works like this: A victim gets a text message or email from a person claiming to work for a government agency, claiming that fraudulent activity occurred on the victims account and that he or she needs to click on a link to reset their password. You cant use your QUEST card to pay the delivery fee. Once reported, your EBT card is disabled and you are told how to get a new card. Follow the steps below for more best practices to avoid double charges. Eligible recipients receive a Pennsylvania Access Card and select a personal identification number (PIN) to access authorized benefits. Call if your card won't work at the store. SNAP Eligibility | Food and Nutrition Service - USDA Enter your secret PIN. Lets say you have valid reasons to dispute a charge, and youve already tried to resolve the matter with the seller directly, so you decide to contact the bank that issued your credit card. We release the authorization hold after your order is delivered or canceled. The federal law that protects against unauthorized charges and errors on most government benefit cards does not protect these needs-tested cards. FoodShare fraud can result in you losing the monies in your account, which prevents you from being able to buy food until those monies are replenished. No extra fees. hbspt.cta.load(2062618, 'a017dfda-e52a-488d-bdb9-82aca4a17399', {"useNewLoader":"true","region":"na1"}); Your financial institution is always the best place to turn to recover those funds. Call when you need your balance and you don't have your last receipt. What should I do if my EBT card or PIN is lost or stolen or I see An item is out of stock and youre refunded, You add an item to your order after checkout, An item you order needs to be replaced, and the replacement has a different price, An item you order is sold by weight and the exact weight is slightly different, Your personal shopper fulfills a special request for an item not in the catalog. Electronic Benefits Transfer (EBT) is a system for issuing SNAP benefits using debit card technology. You should call Customer Service and report the loss or wrong charge right away to help to stop future thefts from your account. Terms for Free Delivery (First Order): Offer valid on first order made through Instacart with a minimum basket size as set forth in the offer promotion.