ConnectiCare will maintain such health information and make it available to CMS upon request, as necessary. The following is a description of all plan types offered by ConnectiCare, Inc. and its affiliates. Member satisfaction with ConnectiCare is very important. PHCS (Private Healthcare Systems, Inc.) - PPO - Sutter Health Please review the member's ID card to confirm the appropriate phone number. To begin the precertification process, your provider(s) should contact When scheduling your appointment, specify that you have access to the PHCS Network throughthe HD Protection Plus Plan, confirm the providers current participation in the PHCS Network, their address and thatthey are accepting new patients. Performance Health All participating providers agree to certify that all information submitted to ConnectiCare is accurate, complete, truthful, and shall comply with applicable CMS standards. Prior Authorizations are for professional and institutional services only. You will be contacted by Insurance Benefit Administrators regarding final pricing for the claims submitted in the weeks following submission. PHCS Health Insurance - Health Insurance Providers Occasionally, these complaints relate to the quality of care or quality of service members receive from their PCP, specialist, or the office staff. Thank you, UHSM, for the excellent customer service experience and the great attitude that is always maintained during calls. If you have signed an advance directive, and you believe that a doctor or hospital hasnt followed the instructions in it, you may file a complaint with: Connecticut Department of Health Since you have Medicare, you have certain rights to help protect you. Pelvic exam We are equally committed to you, our PHCS PPO Network, and your overall satisfaction.