He is a classy professional. I told Tom it is not professional to do name calling and it is better to address customer issues instead of skittle the issues. On 12/2, the delivery company came early. Now they just keep ignoring me. I bonds are offering a 6.89% interest rate through April 30, at which point the rate is likely to drop to below 4%. The pros: Affordable mattress options including name-brand varieties. VCF scored an "F" grade for customer service right away! Over one month ago, I bought a couch that I was told could not be delivered until the middle of this month. I was happy with VCF until I had to file a claim on the warranty that I paid them for. High priced low quality!!!! I had been other places but wasn't finding anything in a style I liked that would fit my space. We then got a call saying the furniture would not be ready for 4 more days. We will definetly come Back and see him!!! They should probably have another dock-guy because had I been alone things could have gotten messy. I am third generation customer for VCF and the experience here at West Broad Street store has tarnished my business relationship with this company forever. I would've just bought a two piece couch set if that's what I wanted. Best sales people around. Worst service in the history of man kind. Please be sure to read all fine print. Would have been 5/5 if it weren't for my moms couch and mattress ripping. I'm not sure why he is allowing Mr. Smith to work for him. Associate and store manager gave excellent customer service. Also the guy never checked my order to see that only ordered 1 chair. But everything went perfectly! Value City Furniture 107 complaints 26 resolved 81 unresolved File a complaint to Value City Furniture Value City Furniture contacts (added by reviewer) Phone number +1 888 751 8552 Website www.valuecityfurniture.com Category Furniture View all Value City Furniture contacts Most discussed complaints I had the worst experience with value city, and I refuse to ever shop there again. In fact, I believe the furniture w I have been here multiple times. It was unnecessary and rude. It has been 2yrs, and thus, far the one time I had an issue, the repairman showed up determined sloping defect, and replacement was made. Buying a house is a huge investment, and furnishing it can be an additional cost and potential stressor, especially when you didnt budget for it properly. It's two weeks. Literally wanted to buy a piece of furniture from here, but couldn't because nobody asked if I needed help. The staff is obviously paid by commission because they rush to you the second you walk in. That's not my problem that you can't figure out what to do faster, I informed customer service right away. I saw it, loved it, and calculated that it would barely fit. 22. Youll also find lots of doorbusters and additional discounts for many of their items. Some links on Slumber Search are referral links. i will never, ever set foot in a store of theirs again. When it is noted by your technician that you all were the ones who messed up, just refund the stupid delivery charge. At 7pm on 11/22, I call to find out my item is NOT at my local store but still at its original location.