Those with lower confidence and who did not feel confident or safe engaging online, specifically those with low online trust, digitally limited and members of the passive profiles, tended to want more communication and favoured a belt and braces approach: they wanted to receive an email and a letter for each stage along the journey. For some Click and Drop processes the system will provide you with a marketplace name that you can just click on rather than having to key in the actual IOSS number but in all other instances please key in the full IOSS number as described, without any spaces. There was a broad expectation that processes will be slow, but also high trust that repayments would eventually be made and that HMRC acts fairly. We then send it to HMRC who will review it. From case studies to how-to guides, we can help your business grow, Whether youre set up on Amazon, selling on eBay, or youve got an Etsy shop, we can help you succeed, Find the right tool to help you streamline your shipping operation, and find out what your customers want from deliveries, HMRC OSS registration portal can be found here, You can find more information about these changes here, here is further guidance provided by the UK Government on these changes, International Business Non-Personal and Personal Correspondence User Guide, Delivery Duties Paid please see our guide, UK sellers do not ask their customer for tax and duty. In contrast, the main facilitators to taxpayers claiming their repayment via online BACS included: digitally confident taxpayers tended to automatically opt to claim their repayment via the Personal Tax Account and those who were also knowledgeable about tax affairs found the Personal Tax Account set-up or sign-in process to be simple, straight-forward and in line with their expectations, taxpayers who had successfully claimed via Personal Tax Account previously, and had not experienced any issues, were happy to do so again, and taxpayers who had been told about the option to claim online by a colleague or family member were likely to use a Personal Tax Account to claim. Consequently, HMRC were sending repayments to NETPs with the knowledge they may not be able to cash them. These participants did not expect repayments to be recurrent, either because the tax discrepancy had been caused by a one-off event such as retirement, or because they were in steady employment and paid by PAYE. Whichever approach you choose it allows you to calculate and collect VAT from your customer at the checkout and pay it directly to the EU. As they expected the reclaim process via Personal Tax Account to be relatively straight forward, they did not see much need for additional points of confirmation. It will take only 2 minutes to fill in. Mon-Thurs 08:30 - 20:30
Fri 08:30 - 18:00 and Sat 09:00 - 13:00. For example, you might be owed a tax refund if: It can also make a difference if your personal circumstances change.