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(Yes, I have pressed the 'Me Too' button.) If you want to continue, just enter the numbers shown on the screen . Thanks in advance for any help you can give, on If you're a BT TV subscriber with an active BT subscription, BT will replace the box. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. 06-05-2019 Sign in or register to get started. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. It is described at. I've arranged for a replacement box to be sent and returns packaging to return your existing box. Make sure you keep the box in standby. Some would say that yours has done well to last three years. If youre using Powerline adapters, make sure these are connected also. Luckily I managed to watch other recordings on catchup. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce The broadband still keeps dropping. 23-04-2019 I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. mode 4 (interenet reset keeping recordings) are the ones to consider. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. In the latter two cases, a message on-screen literally says sorry, selected option failed. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar?