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You must log in or register to reply here. reply . Looks like HMRC have inspected the goods and decided that the value declared is not a fair representation of the true value of the item. What does my tracking description mean? Our driver has now left our delivery depot and your parcel is scheduled for delivery today, Addressee requested delivery to new address+Addressee requested delivery to new address, Prepared for export by air. @CraftyCornishMaidsthe French and Parcelforce tracking both clearly state that delivery was attempted and refused. In other words, a tracking number has been assigned for the package but it has yet to be posted. We often link to other websites, but we can't be responsible for their content. Your parcel is being held in our delivery depot awaiting payment of customs charges. Monies from fees shall be deposited in the recycling fund established pursuant to section 49-837 and the solid waste fee fund established pursuant to section 49-881. Remember, this is just the fee to Parcelforce. In some cases, the UK acts as a intermediate agent to receive parcels and forward them onto their final delivery country. There was a problem fetching the translation. Once it has been through, there was an error in address. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. The status of your parcel will be updated in due course. According to the OP, the tracking stated : "delivery attempted but refused, awaiting payment of customs charges." However, you can dispute the charges if you have sufficient evidence that an error has occurred, by contacting the UK Border Force directly. When I received the email saying that my parcel C******* had been refused, I was away from the house and could not quickly check which parcel it referred to. The 20% vat is calculated from the price + duty, which seems to be 6% on bike parts. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Please check the tracking details below for further details. customer refused parcel in UK - Welcome to the Etsy Community